Report a Repair or Maintenance Issue
Need to report a repair, send a photo, or raise an urgent maintenance request?
Our Tapi Chat service is available 24/7 to guide you through the process.
Simply click Start Chat and follow the prompts - your request will be sent directly to our property management team for review.
Tips for a Faster Resolution
- Be Specific - Describe the issue in detail so we can assess it quickly.
- Include Photos or Videos - Visuals help the property owner make an informed decision faster.
- Mark Urgent Issues Clearly - This ensures they're prioritised appropriately.
Your property manager will review your request and be in touch with next steps. Thank you for helping us keep your home safe, comfortable, and well-maintained.
After-Hours Emergency Contacts
If your maintenance issue occurs outside business hours and requires immediate attention, please contact the relevant service directly:
- Plumber - Shark Plumbing & Gas - 07 5636 1112
- Electrician - DC Electrical - 1300 707 694
- Smoke Alarms - DC Smoke Alarms - 1300 327 665
- Storm/Flood Emergency - SES - 132 500